Shipping policy

At L’Essenziale Jewelry, every order is carefully prepared and beautifully packaged at our boutique in Marbella, Spain. We take great care to ensure that your jewelry reaches you safely, wherever you are in the world.

Order Processing

Orders are usually prepared and dispatched within 1–5 business days after purchase, excluding weekends and public holidays.

Certain handcrafted, made-to-order or personalised pieces may require additional preparation time. If so, we will contact you with an estimated dispatch date.

Worldwide Shipping

We offer international shipping to the destinations available at checkout.

Shipping costs and available delivery services are calculated and displayed before you complete your purchase.

Delivery times vary depending on the destination, courier service and customs procedures. Any delivery estimates shown at checkout are indicative unless expressly guaranteed.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, where available.

You can use this information to follow your parcel until delivery.

Customs Duties & Import Taxes

For orders delivered outside the European Union, customs duties, import taxes and courier clearance fees may apply.

Unless expressly stated at checkout, these charges are not included in the product price or shipping fee and are payable by the recipient.

We recommend checking your country’s import requirements before placing an order.

Delivery Delays

While we make every effort to ensure prompt delivery, occasional delays may occur due to customs processing, courier disruptions or other circumstances beyond our control.

If your parcel is delayed or appears to be lost, please contact us. We will assist you in investigating the issue with the shipping provider.

Your statutory rights regarding delivery remain unaffected.