Terms of service

Welcome to L’Essenziale Jewelry.

These Terms & Conditions govern purchases made through essenzialejewelry.com, operated by L’Essenziale Jewelry, based in Marbella, Spain.

By placing an order, you agree to the terms applicable to your purchase. Nothing in these terms limits your mandatory consumer rights.

1. Our Jewelry

L’Essenziale offers jewelry featuring natural gemstones, genuine pearls and precious metals, including handcrafted and individually designed pieces.

Because many materials are natural and some pieces are handmade, slight variations in colour, shape, texture and appearance may occur.

We make every effort to represent our jewelry accurately through product descriptions and photographs.

2. Prices and Payments

Product prices are displayed in the currency selected on our website.

Applicable taxes and shipping charges will be shown before you complete your purchase, as required by law.

We reserve the right to change prices for future orders. Any price changes will not affect purchases already accepted at an agreed price.

Payment must be completed through the payment methods available at checkout.

3. Orders and Availability

After placing an order, you will receive an order confirmation by email.

If a product is unavailable or we are unable to fulfil your order, we will contact you promptly and offer an appropriate solution, including a refund where required.

We may decline or cancel orders where legally justified, including suspected fraudulent transactions or genuine stock errors.

4. Shipping and Delivery

Orders are dispatched from Spain.

Processing times, delivery options, shipping costs and relevant information about international customs charges are explained in our Shipping Policy.

Any applicable mandatory consumer rights relating to delivery remain unaffected.

5. Returns and Refunds

We offer a 30-day return period for eligible purchases, as described in our Refund & Return Policy.

Certain clearly personalised or custom-made items may be excluded from change-of-mind returns where permitted by law.

Your statutory rights regarding faulty or non-conforming products always remain applicable.

6. Custom Jewelry

Custom jewelry orders may require individual quotations, agreed specifications and additional production time.

Any deposit, production timeline and special conditions will be communicated and agreed upon before the order is confirmed.

Custom-made pieces may not be eligible for cancellation or change-of-mind returns where a legal exception applies.

7. Product Care

Jewelry should be handled and cared for appropriately according to its materials.

Normal wear, accidental damage and damage caused by improper handling are not necessarily manufacturing defects.

This does not limit your statutory rights if a product is faulty or does not conform to the contract.

8. Website Content

Photographs, descriptions, designs, branding and other original content on this website are protected by applicable intellectual property laws.

You may not reproduce or commercially use our protected content without permission, except where permitted by law.

9. Privacy

Personal information is processed in accordance with our Privacy Policy and applicable data protection legislation.

10. Governing Law

These terms are governed by Spanish law, without prejudice to any mandatory consumer protections applicable in the customer’s country of habitual residence.

Nothing in these terms restricts consumers from exercising rights or using courts available to them under applicable law.